L2 Data Center Support

Position: Data Center L2 Support

Location -Reno, NV, USA

Mandatory Skills: Data center, L2 Support, Windows, Linux, and Mac

What you'll be doing:

Collaborate closely with engineering teams, including system architects, hardware/software engineers, QA, and more, to craft, develop, debug, and release next-generation products.

Manage and maintain a high-performing Compute Farm of builders, packagers, testers, and core infrastructure.

Ensure availability targets are consistently met and lead system recovery efforts.

Support hardware and software teams with hardware and software issues.

Gather critical metrics and build Standard Operating Procedures (SOPs) documentation.

Problem solve Linux/Windows, hardware, and infrastructure issues alongside engineers and platform operations teams.

Implement efficiency improvements to improve availability, throughput, and test accuracy while meeting SLAs and important metrics.

What We Need to See:

Associate's or bachelor's degree in engineering/Technical Major (or equivalent experience).

5+ years with data center technology or large engineering labs.

Proficiency in DCIM (Nautobot, etc.) and scripting (shell, Python, Ansible).

Working knowledge of protocols/services like TCP/IP, DNS, NFS, SSL, etc.

Experience with Windows, Linux, and Mac operating systems.

Hands-on experience with PCBs, GPUs, and system deployments.

Outstanding communication, both written and verbal.

Ability to explain technical concepts to non-technical audiences.

Strong problem-solving skills and a collaborative spirit.

Ways to stand out from the crowd:

Experience managing HPC clusters using tools like BCM and Slurm.

Relevant certifications such as CCNA or equivalent.

Strong background in Windows and Linux administration, with an understanding of dense datacenter design, including compute, storage, and networking.

Knowledge of DC infrastructure with an emphasis on liquid cooling.

Mechanically inclined and comfortable with tools and physical tasks.