Retail Sales Operations Manager

Job Description
Why Join the Sikorsky Credit Union Team? Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow! If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members. Working at Sikorsky Credit Union has its benefits.

You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! The Retail Operations Manager is responsible for the operational leadership, administration, and performance optimization of the Credit Union's retail branch network. This role ensures consistent execution of operational standards, regulatory compliance, service excellence, risk management, and process efficiency across all branch locations.

The individual will develop and implement operational procedures, monitor branch performance metrics, oversee operational audits, and ensure compliance with all applicable federal and state regulations while promoting a culture focused on member service, employee development, and continuous improvement.

Manage and oversee day-to-day operational activities across the Credit Union's branch locations.
# Ensure consistent execution of branch operating procedures, policies, and service standards.
# Partner with Branch Managers to identify opportunities to improve operational efficiency and member service delivery.
# Serve as the primary operational resource for Branch Managers and frontline staff.
# Ensure adherence to all internal controls, security procedures, and operational policies.
# Monitor branch compliance with federal and state regulations, including BSA/AML, OFAC, Bank Secrecy Act requirements, and consumer protection regulations.
# Review branch operational exceptions, losses, fraud incidents, and security events.
# Act as primary liaison for external vendors such as ATM servicing, Armored Cash Delivery, Debit Card Printers, etc.

Recommend enhancements to policies and procedures to mitigate operational risk.
# Support workforce planning and staffing optimization initiatives.
# Ensures adherence to company policies and procedures and banking/credit union regulations. Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity, and Responsibility.
# High school diploma or equivalent.

Bachelor’s degree strongly preferred. Minimum of 5 years of relevant experience in retail banking or in a credit union.
# Strong knowledge of federal and state banking laws, regulations, and compliance as well as extensive knowledge of banking and lending products and services.
# Outstanding sales, problem solving and communication skills with the ability to prioritize and multitask. Ability to successfully complete the registration process as a mortgage loan originator (MLO) with the Nationwide Mortgage Licensing System and Registry (NMLS).

Must be available to work evenings and on weekends, as well as alarm calls and ATM servicing. Ability to travel up to 80%.
# Proficiency in Microsoft Office, specifically Word and Excel. Familiarity with banking and lending software. Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion.

Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.