Office Operations Manager

Office Manager | Salisbury | £40,000 – £50,000 DOE | Full-time | Permanent | Monday to Friday, no weekends

What this role is really about:

Our client is a highly successful, independent heating and water hygiene business in Salisbury, with a strong reputation across Wiltshire, Hampshire and Dorset. Their engineers cover domestic, commercial and legionella (L8) work, and they are going from strength to strength following exceptional growth in recent years.

We have been tasked to exclusively recruit for an Office Manager to come in, roll their sleeves up and take ownership of the things that keep a business like this safe, compliant and running smoothly. This isn't a role for someone who wants to sit behind a desk and wait for the phone to ring. It's for someone who loves bringing order to a fast-moving, engineering-led environment.

Get it right, and this role has a genuine route onto the Senior Leadership Team and, in time, to Operations Director.

What you'll be doing

• Taking the lead on health and safety: risk assessments, RAMS, accident reporting and investigation, and making sure engineers are protected whether they're in a home or on a commercial client's site.

• Owning compliance and accreditations such as SafeContractor, Gas Safe, NICEIC and MCS, and leading the business towards ISO standards.

• Managing a small, friendly office team of three, including payroll.

• Supporting the MD and engineering managers so engineers who are pulled from pillar to post have everything they need.

• Keeping training records, policies, fleet and equipment compliance in check.

• Once you've got under the skin of the business, reviewing how things are done and putting in processes that make it more efficient and more profitable.

You’ll be mentored by one of the Directors in the early stages, so you won’t be thrown in the deep end on your own.

What we're looking for

• Office or operations management experience in an engineering, trades, construction or field-service environment.

• Solid working knowledge of health and safety and compliance. NEBOSH or IOSH would be a real bonus, as would ISO experience.

• Experience managing and motivating a team, and the ability to get on with everyone from engineers to Directors.

• A genuine "muck in" attitude. You're not shy of hard work, and you'd rather fix a problem than talk about it.

• Organised, calm under pressure and confident setting up processes from scratch.

• Ambition to grow with a business that wants to grow you.

The finer details

• £40,000 – £50,000 depending on experience.

• Monday to Friday, 8am – 4pm or 9am – 5pm

• Office based in Salisbury, free parking, 25 days holiday

• Once proven as a trusted Office Manager, a clear pathway to a senior leadership position will become available.

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