Senior Business Analyst - Towson ( Maryland ) - F2F

Job Description -

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Job Title: Senior Business Analyst (Business Process Consultant Senior)

Hybrid

Work Location: 400 Washington Avenue, Towson, MD 21204 (onsite)

DUTIES AND RESPONSIBILITIES

• Develop functional/non-functional system requirements using documented business requirements.
• Work with development staff and/or vendors to create prototype designs for medium to large-risk projects.
• Create detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing (UAT) processes as required.
• Assess and develop recommendations for process improvements and technology solutions for County agencies.
• Capture, consolidate, and communicate information from Subject Matter Experts (SMEs).
• Responsible for high-level design and integration of software development by partnering with business users, project managers, and application developers.
• Analyze existing business processes and data flows to develop system designs, delivery roadmaps, and integrations to other systems.
• Conduct in-depth analysis of County systems, operations, and procedures; work with users to define system requirements and resolve problems; translate client requirements into highly specified system design documents; coordinate system design and implementation requirements with staff.
• Perform full life cycle development of systems; assess business opportunities, define problems, and identify business solutions; develop needs assessments and requirements analysis.
• Work with and confer with County agencies, providing advice, consultation, and technical assistance throughout project implementation.
• Provide quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing, and troubleshooting.
• Provide metrics around reporting, system performance, and process control.
• Participate in user training and often conduct training when needed.

MINIMUM QUALIFICATIONS (MUST HAVE)

• Bachelor's degree from an accredited college/university in Business, Computer Science, or related field, AND 5 years' experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience in public safety implementations and post-production environment as a primary technical resource.
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.
• Knowledge of processes, methods, and techniques used to analyze and evaluate business operations.
• Skilled in analyzing and evaluating administrative processes for automation.
• Ability to assist in analyzing and evaluating the feasibility and suitability of IT projects.
• Ability to establish and maintain effective working relationships.
• Ability to create precise and effective technical documentation.
• Excellent oral and written communication skills with internal and external clients and vendors.
• Ability to produce documentation for various audiences, including design documents with business requirements, functional specifications, test plans, and scripts.
• Strong analytical and problem-solving skills.
• Outstanding business process fluency, with the ability to discuss processes in enough detail to gain insight into the underlying business problem or opportunity.
• Ability to work in a team environment and maintain strong professional relationships.
• Maintain the security and confidentiality of proprietary or sensitive data in any medium.
• Experience working for a government entity.
• 5+ years' experience with Public Safety projects.