AI-Driven Knowledge Management Business Analyst (Contract)

FinXL Professional Services Pty is seeking an experienced Technology Business Analyst to join our Digital Transformation practice on a contract or max term engagement. You will contribute to a flagship enterprise Knowledge Management re-platform initiative within a broader contact centre transformation for an Enterprise Insurance client.

You will elicit and document complex requirements, map processes, identify gaps, and partner with SaaS vendors and internal teams to drive adoption and