Oracle Fusion Service Cloud Consultant

Job Description:

Job Title: Oracle Fusion Service Cloud Consultant
Location: Dallas, TX

Duration: Full Time

Required Skill and Experience

• Experience in Oracle Fusion Service Cloud.

• Experience in Oracle Service Cloud.

• Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting.

• Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies.

• Experience in architecture/design/detailing of processes and problem definition.

• Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features with Fusion Service Cloud.

• Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair.

• Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.

• Knowledge of AI Agents and Webservices based integration.

• Experience with Oracle Fusion Applications (Fusion Apps).

• Experience in requirements gathering and solution design.

• Experience with Oracle Cloud solution configuration, development, and deployment.

• Experience collaborating with cross-functional teams including developers, analysts, and project managers.

• Experience delivering high-quality solutions.

• Experience guiding teams on project processes and deliverables.

• Experience serving as a solution lead for Oracle CX Cloud implementations.

Preferred Skill and Experience

• Experience with Foundational Agile Kanban.

• Experience in greenfield implementations and working on projects with Agile methodology.

• Good analytical and communication skills.

• Should be able to build strong business partner interactions with client stakeholders.