Associate Analyst- GBS

The Hackett Group’s GBS Executive Advisory Program is designed to support executives with responsibility for delivering business services including back-office support processes and knowledge-centric activities through a global business services organization. Members include (senior) vice presidents of global business services, shared services directors/ managers, strategy directors/managers, and (senior) vice presidents/directors of business transformation etc.

Our advisory service provides clients with unlimited access to Hackett’s market leading intellectual property and research along with the personalized touch of a dedicated advisory team to help the clients realize their specific goals.

This role requires research on GBS-specific topics like GBS Location selection strategy, GBS Service Management, GBS Service delivery strategy, GBS Governance model, establishing & running a GBS operations, Process maturity within GBS centers, GBS Talent Management, Globalization, Digital Transformation, use of AI in GBS amongst others.

An Analyst is expected to work with the Senior Analysts, Team Leaders, Managers, Functional Practice Leaders, Business Advisors & Research Directors for the GBS Executive Advisory program located in the US and Europe by supporting research requirements for short-term client projects (client inquiries).

The primary role of the Analyst is the management and completion of client inquiries; however, the position will also include internal primary research (Hackett IP) and external research (secondary sources) as well as additional analytic support when needed.

• Use secondary as well as Hackett proprietary research to answer client inquiries.
• Should have experience and a knack for doing secondary & primary research.
• Ownership of deliverables going out from the GBS team to clients
• Experience in gathering location-specific (country-specific/city-level) information through research is a plus.
• Protect the Intellectual Property
• Work with other functions to collect or provide relevant data.
• Carry out extensive research to build a detailed understanding of the target business function, industry, company opportunity, etc.
• Create an error-free structured end-product such as business reports write-ups, presentations, spreadsheets, etc.
• Communicate research findings/results through well-designed PowerPoint deliverables.
• Complete ad hoc research, knowledge-building, and business development projects as necessary

• Conducting secondary and primary research
• Must have interest and knowledge in GBS (Global Business Services)/ Shared Services/offshoring/outsourcing industry dynamics.
• Support client projects with high quality client deliverables.
• Ability to help clients solve problems that deal with business strategies, information requirements, processes, organization, and technology.
• Excellent written and verbal communication skills are essential.
• Must be dynamic, flexible, and possess perseverance skills.
• Ability to draw insight from analysis of data.
• Should be an expert in quantitative/ data analytics and research skills with exposure to popular secondary research databases.
• Should be organized and focused on delivering research tasks within defined deadlines.
• Experience in customer relationship management, using highly professional verbal and oral communication skills

• Should have an understanding of business objectives and organizational structure.
• The candidate must have a strong work ethics and trustworthiness.
• The candidate should possess attention to detail and maintain confidentiality and integrity.
• Must be highly collaborative and be a team player with a commitment to excellence.
• Ability to work under pressure to achieve multiple daily deadlines for client deliverables, with a mature approach

• The candidate should have good problem-solving skills.
• Should have expert knowledge in Microsoft Office (Excel, Word, PowerPoint)
• Exposure to global economics is a plus.
• Self-motivated, fast learner with the ability to operate independently

• Must be an MBA from a leading business school.
• Demonstrate proactive thinking.
• Can work under stringent deadlines and demanding client conditions.
• Should have excellent verbal and written English communication skills.
• Should have strong interpersonal relations and business acumen.