IT Support

Location: Wahiawa, HI Description:
ompany: Prime to the Air Force

Position: Field service technician

Location: Hickam Airforce Base

Duration: Direct hire/permanent position

Clearance requirement: Secret or higher

Certification requirement: Must have an active Security +

We are searching for experienced Field Service Technicians to support Hickam Air Force Base.

Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:

- Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications. - Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. - Set-up and maintain user accounts, permissions, and passwords. - Respond to tickets and requests for technical assistance in a timely manner. - Collaborate with other IT teams to escalate and resolve complex technical issues. - Maintain accurate records of hardware inventory and software licenses. - Perform routine maintenance tasks, such as software updates and system backups. - Epending on the specific requirements of the org

Requirements:

1. Current CompTIA Security+ or equivalent DOD baseline certification
2. Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other

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