SAP S4HANA Service Delivery Manager

We are seeking a SAP Service Delivery Manager to lead and govern SAP Application Management Services within a large-scale energy industry environment in Perth, WA. The role will oversee SAP support, service delivery, incident management and continuous improvement, while partnering with business and IT stakeholders to drive SAP roadmap alignment, process optimisation, innovation and business value.

Key responsibilities

• Manage SAP BAU support operations, including incidents, service requests, problem management and minor enhancements.
• Act as the primary onsite contact for SAP support services, working with client stakeholders, offshore teams and third-party vendors.
• Monitor SLAs and KPIs, lead governance reviews and reporting, and ensure timely resolution of critical issues.
• Drive continuous improvement across processes, documentation, knowledge management, cost savings and automation.
• Manage team performance, resources, mentoring, knowledge transfer, SAP change and release coordination, audits and compliance activities.
• Engage senior business and IT stakeholders, provide SAP insights and recommendations, and support proposals and strategic business opportunities.

Essential Requirements

• 15+ years of SAP experience, including at least 5 years in a delivery or support management role, with expertise in at least one SAP functional or technical area.
• Proven experience managing SAP support operations in onsite-offshore, multi-vendor and multi-geography environments.
• Strong understanding of the SAP ecosystem and roadmap, ITIL processes, and SAP upgrades, migrations or patching in BAU environments.
• Strong stakeholder management, leadership, client-facing, communication and presentation skills.
• Bachelor's degree in Information Technology, Engineering or a related field, and based in Perth, WA or willing to relocate.

Desirable but not mandatory: PMP/ITIL certification, SAP certifications and a master's degree.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.