Salesforce Tech Lead – Sales & Service Cloud

Location: Buena Park, California, USA
Work Mode: Onsite
Employment Type: Full-Time

About the Role

Our client is looking for a hands-on Salesforce Tech Lead with deep expertise in Sales Cloud, Service Cloud, platform architecture, and enterprise integrations. This role combines technical leadership, solution architecture, client-facing consulting, and hands-on development.

The successful candidate will lead architecture and design decisions, facilitate client discovery workshops, guide development teams, and ensure Salesforce solutions are scalable, secure, maintainable, and aligned with business objectives.

Key Responsibilities

1. Architecture and Solution Design

• Design end-to-end Salesforce solutions across Sales Cloud and Service Cloud, following Salesforce best practices and Well-Architected principles.

• Define Salesforce data models, sharing and security models, application architecture, and integration strategies.

• Create and maintain solution design documents, data models, integration specifications, security frameworks, and automation flows.

• Translate business requirements into scalable technical solutions and implementation plans.

2. Client Engagement and Delivery Leadership

• Lead client discovery sessions, architecture workshops, and technical discussions.

• Collaborate with business stakeholders to understand requirements and recommend appropriate Salesforce solutions.

• Support project estimation, sprint planning, deployment planning, and technical delivery.

• Identify and resolve technical blockers throughout the project lifecycle, from discovery through go-live and production support.

3. Salesforce Development and Integration

• Provide hands-on development using Apex, Lightning Web Components (LWC), Salesforce Flow, and SOQL.

• Design and oversee integrations using REST/SOAP APIs, Platform Events, event-driven architecture, and middleware platforms such as MuleSoft.

• Apply enterprise integration patterns across multi-system and multi-cloud environments.

• Support modern CI/CD practices, code quality, automated deployment, and release management.

4. Technical Leadership and Governance

• Mentor Salesforce developers and technical consultants.

• Establish and enforce development standards, coding guidelines, and architectural best practices.

• Lead architecture reviews, code reviews, and technical design assessments.

• Ensure solutions are properly documented, governed, secure, and built for scalability and maintainability.

• Remain hands-on with development and troubleshooting when required to support project delivery.

Required Qualifications

• 7+ years of Salesforce implementation and development experience.

• 3+ years of experience as a Salesforce Solution Architect or Technical Architect.

• Strong expertise in Salesforce platform architecture, data modeling, application design, sharing rules, and security architecture.

• Hands-on experience with Salesforce Sales Cloud and Service Cloud.

• Strong development skills in Apex, Lightning Web Components (LWC), Salesforce Flow, and SOQL.

• Experience designing and implementing integrations using REST/SOAP APIs and enterprise integration patterns.

• Understanding of modern CI/CD practices and Salesforce deployment processes.

• Proven experience leading enterprise Salesforce implementations from discovery through production go-live.

• Excellent client-facing communication, stakeholder management, and technical presentation skills.

• Ability to balance architectural ownership with hands-on development and technical troubleshooting.

Preferred Qualifications

• Salesforce Application Architect, System Architect, or Certified Technical Architect (CTA) certification.

• Experience with MuleSoft or other enterprise integration/iPaaS platforms.

• Previous experience in a consulting or professional services environment.

• Exposure to additional Salesforce platforms, including:

  • Experience Cloud

  • Field Service

  • Financial Services Cloud

  • Revenue Cloud

  • Data Cloud