Senior Director, Global Head of Transfer Agency Transaction Processing, US Head of Transformation and India Head of Investor Solutions

Senior Director, Global Head of Transfer Agency Transaction Processing, US Head of Transformation and India Head of Investor Solutions

We are seeking a highly experienced and strategic leader to serve as Senior Director, Operations Group Manager. This role is based out of Pune with accountability across three interconnected areas of the business:

• Global Head of Transfer Agency Transaction Processing
• US Head of Transformation
• India Head of Investor Solutions

In this role, you’ll make an impact in the following ways:

• Provide enterprise-level leadership, strategic direction, and operational oversight across global transaction processing activities, transformation initiatives for the US business, and investor solutions operations in India. 
• Operate across geographies, influence senior stakeholders, drive change at scale, and deliver measurable improvements in efficiency, control, client experience, and organizational performance.
• This role is aligned to BNY’s broader objectives of driving operational excellence, enabling growth through transformation, strengthening governance and resilience, and building a scalable global operating model.

Global Leadership: Transfer Agency Transaction Processing

• Lead the end-to-end service delivery and strategic execution of Transfer Agency transaction processing operations, including account maintenance, financial and transfer transactions, rollover processing, correspondence, quality control, and related support functions. 
• Accountable for operational excellence, risk and control management, client service, and transformation initiatives including automation and digital process optimization. 
• Requires deep Transfer Agency operations expertise, strong people leadership, and proven experience driving large-scale process improvement in a regulated environment.
• Drive scale, quality, and control across a high-volume operation, ensuring strong client outcomes and disciplined service delivery.
• Deliver business and client impact by enhancing client service, improving productivity and accuracy, supporting growth, and building high-performing teams through strong leadership and succession planning.

US Leadership: Transformation

• Own and lead transformation initiatives for the US business, with a focus on operational efficiency, process redesign, automation, digitization, and scalable delivery models.
• Develop and execute strategic transformation roadmaps that align with business priorities and long-term organizational objectives.
• Identify opportunities to improve productivity, reduce risk, optimize costs, and enhance client and colleague experience.
• Partner with cross-functional stakeholders to secure buy-in, manage dependencies, and deliver change initiatives on time and within scope.
• Track transformation outcomes using defined metrics, ensuring benefits realization and sustained adoption.

India Leadership: Investor Solutions

• Lead the India Investor Solutions organization, ensuring strong service delivery, operational resilience, and effective team management.
• Support business growth by building a high-performing, client-focused, and agile operating environment.
• Oversee workforce planning, capability development, and succession planning for the India-based team.
• Ensure alignment between India delivery capabilities and global business needs.

People Leadership and Organizational Impact

• Inspire, develop, and retain a diverse team of leaders and professionals across multiple functions and geographies.
• Champion a culture of ownership, transparency, and execution excellence.
• Ensure robust governance across all areas of responsibility, with strong adherence to policy, regulatory expectations, and internal control frameworks.
• Build trusted relationships with senior internal stakeholders, clients, and cross-functional partners.
• Represent the business in strategic forums and engage effectively with global leadership.

To be successful in this role, we’re seeking the following:

• Significant senior leadership experience in transaction processing, operations and transformation within financial services environment.
• Proven ability to lead large, complex, multi-location teams in a global matrixed organization.
• Deep understanding of financial services operations, risk management, controls, and client service delivery.
• Experience collaborating across regions, including the US and India, with the ability to navigate different stakeholder expectations and operating models.
• Strong executive presence, communication skills, and ability to influence at senior levels.
• A strategic mindset combined with the ability to drive execution and follow-through.
• Demonstrated capability to build high-performing teams and lead through change.
• Strong knowledge of process improvement, operating model design, automation, and change management.
• Ability to balance strategic priorities with tactical execution.