Field Office Technician

Field Office Technician

Location: Anchorage, AK

Provides on-site technical support and assistance by deploying to program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 8 years of experience in IT and/or field/user support roles. Must have excellent technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance. Possesses excellent problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively. Must be proficient in remote support tools and ticketing systems and must be willing to travel. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) and familiarity with IT environment and policies is a plus.
Certification: