Data Engineering Team Lead - Data Operations

Data Engineering Team Lead - Data Operations

• Drive operational excellence across enterprise data services
• Lead platform reliability, service improvement and adoption
• Sydney CBD location with flexible hybrid working

About the role

The systems and services you improve support important interactions for customers, providers, employers and employees across NSW.

This is an opportunity to lead the operational future of icare's enterprise data platform and help ensure data services consistently deliver value across the organisation. You'll play a key role connecting platform engineering with business outcomes, driving service reliability, platform adoption and continuous improvement. Working across technology and business teams, you'll influence how data products and services are delivered, supported and optimised while building a culture focused on service excellence, accountability and customer outcomes.

What you'll be working on

• Lead the delivery, reliability and continuous improvement of enterprise data services to ensure strong business and customer outcomes.
• Establish service management frameworks, operational standards and governance practices that improve service performance and transparency.
• Drive service improvement initiatives that increase automation, efficiency, platform adoption and value from data platform investments.
• Oversee the operation, support and optimisation of data platform services, ensuring high levels of availability, security, resilience and performance.
• Partner with engineering teams to successfully operationalise new platform capabilities and continuously enhance service outcomes.
• Build trusted relationships with business and technology stakeholders to define, measure and improve service performance.
• Develop and lead a high-performing team while embedding modern DataOps, service management and operational excellence practices.

What you'll bring

• Significant experience leading Data Operations, Platform Operations, Data Services or related technology functions within complex environments.
• Strong expertise in Snowflake, AWS and cloud-based data platforms, including operational management, monitoring, optimisation and service delivery.
• Experience implementing service management, operational governance, incident management and continuous improvement frameworks.
• Ability to translate business requirements into sustainable service models that deliver measurable operational outcomes.
• Strong communication and stakeholder engagement skills, with the ability to explain complex technical concepts clearly to technical and non-technical audiences.
• A track record of leading technical specialists and building high-performing teams focused on service reliability and customer outcomes.
• Experience supporting analytics, automation, digital or AI-enabled initiatives through enterprise data platform services.
• A degree in Computer Science, Engineering, Information Technology, Data Management or a related discipline.

What we offer

• Flexible and hybrid ways of working to help you balance work and life
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checks
• Extra leave benefits for employees to make life a little easier for our people
• Private health insurance discounts
• Novated leasing, salary packaging and salary sacrifice options
• Learning and development opportunities to build your skills, expand your experience and support your career development.
• Recognition that celebrates individuals and teams making a positive impact including our People Awards - on-the-spot, quarterly and annual
• Access to our Employee Assistance Program for you and your immediate family
• Mental health training accreditation and peer support initiatives
• A genuinely inclusive workplace, including support for hidden disabilities through the Hidden Disabilities Program.

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets; and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We are committed to building a safe and inclusive workplace where people feel respected, supported and able to contribute their best. Inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. We welcome and support people of all abilities and backgrounds to apply- if you need adjustments during the process please note this in your application.

Please note:

• You must be an Australian citizen, permanent resident, a New Zealand citizen with a current passport, or hold unrestricted working rights to apply.
• Icare operates in NSW to be eligible for this role you must live and work in NSW.
• This role is subject to standard pre-employment checks including criminal history checks.
• For more information about icare visit our website.
• icare operates a direct sourcing model, so no agency introductions will be accepted.