Non-Clinical RN Operations Manager

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we’re proud to expand our team in The Bronx and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day!

Salary: $80,000 - 90,000 per year

Location: 1000 Gates Avenue, Brooklyn, NY, 11221

Schedule: Monday-Friday, on-site, 9:00 AM - 5:00 PM.

The Clinical Department Manager is a non-clinical leadership position responsible for overseeing the administrative operations, workflow management, staff accountability, and regulatory support functions of the nursing department. This role ensures efficient coordination of clinical department processes, timely completion of documentation and regulatory requirements. The Clinical Department Manager does not perform clinical assessments, nursing supervision, patient care, or clinical determinations.

Job Overview:

• Role Type: Full-Time / Management
• Department: Client Services/Home Care Operations

• Reports To: Director of Patient Services
• Primary Focus: Oversight of Clinical Department operations, workflow coordination, staff management, regulatory compliance monitoring, quality assurance activities, and administrative support functions to ensure efficient service delivery.

Essential Responsibilities:

Staff Supervision and Department Management:

• Supervise and manage administrative and operational functions of the clinical department.
• Monitor staff productivity, workload distribution, and completion of assigned responsibilities.
• Conduct performance evaluations, coaching sessions, corrective action discussions, and employee development activities.
• Ensure accountability for department expectations, deadlines, and agency policies.
• Foster a professional, collaborative work environment while addressing operational concerns and staff conflicts.
• Coordinate communication among field nurses, clinical supervisors, intake personnel, human resources, payroll, and agency leadership.

Clinical Operations Oversight (Non-Clinical):

• Oversee Clinical Department workflows to ensure timely completion of assessments, supervisory visits, care plan updates, and physician order processing by licensed clinical staff.
• Monitor assignment and scheduling of nursing visits to support continuity of patient care.
• Track completion of required documentation, per regulatory deadlines.
• Escalate clinical concerns, patient issues, and compliance risks to appropriate licensed clinical personnel.
• Support implementation of agency policies, procedures, and quality improvement initiatives.
• Ensure accurate maintenance of employee, patient, and operational records in accordance with confidentiality requirements.
• Prepare End-of-Week (EOW), monthly, quarterly and ad hoc operational reports for agency leadership.
• Assist with onboarding, orientation, and training of nursing department staff regarding agency workflows and operational procedures.

Compliance & Quality Assurance:

• Monitor compliance with New York State LHCSA regulations, agency policies, and documentation requirements.
• Conduct routine audits of reports and workflow processes to identify deficiencies and trends.
• Track and report key performance indicators (KPIs) related to documentation timeliness, supervisory visit completion, assessment scheduling, and regulatory compliance.
• Assist with preparation for surveys, audits, and regulatory reviews.
• Ensure corrective action plans and follow-up activities are completed when operational issues are identified.

Education & Experience:

• Education: Associate or Bachelor's degree in healthcare administration, Public Health, Human Services, or related field preferred.
• Experience: Minimum of 2 to 3 years of experience in home care, with at least 1 year in a supervisory role.

Core Skills

• Leadership: Strong ability to lead, mentor, and motivate non-medical support teams.
• Organization: Excellent time management skills to handle fast-paced daily workflows.
• Communication: Clear verbal and written communication for clients, families, and staff.
• Problem-Solving: Ability to handle operational challenges and client concerns calmly.
• Technology: Proficiency in home care software (HHA eXchange preferred), scheduling tools, and Microsoft Office.

We offer the Ultimate employee perks!

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more!

About Us
Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates, LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Why Choose Us?

At YELM US Associates, LLC, we are dedicated to fostering a people-centric culture that is essential for success in today’s home care landscape. Our commitment begins with inspiring and empowering our employees to reach their full potential. We actively cultivate a dynamic learning environment that allows team members to explore and develop their passions and talents. Our goal is to support holistic growth—both personally and professionally—whether within the office or beyond. Join us on a journey of empowerment, growth, and achievement.

At YELM US Associates, LLC and our affiliates, we are committed to creating a diverse, inclusive, and authentic workplace. If you’re enthusiastic about this role but don’t meet every qualification listed, we still encourage you to apply—you may be the ideal candidate for this or another opportunity within our organization.

YELM US Associates, LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

YELM US Associates, LLC does not accept resumes from unsolicited search firms or recruiters.