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SERVICENOW BCM CONSULTANT

CogniSoft TechnologiesSunnyvale, CA🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

Leverage your extensive ServiceNow BCM expertise in a hybrid environment at CogniSoft Technologies, where you'll design and implement critical business continuity solutions for clients. This role is perfect for seasoned consultants who excel at stakeholder engagement and possess a deep understanding of ServiceNow and BCM principles, offering a fantastic opportunity to shape impactful projects.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

  • 10 TO 12 YEARS OF EXPERIENCE AS BCM CONSULTANT IN SERVICE NOW.
 
RESPONSIBILITIES / EXPERIENCE 
  • REQUIREMENT GATHERING & WORKSHOPS: LEAD MEETINGS WITH CLIENT STAKEHOLDERS TO GATHER BUSINESS OBJECTIVES AND DEFINE PROCESS WORKFLOWS.
  • SOLUTION DESIGN & CONFIGURATION: CONFIGURE SERVICENOW BCM MODULES (INCLUDING BUSINESS IMPACT ANALYSIS, BUSINESS CONTINUITY PLANNING, EXERCISE MANAGEMENT, AND CRISIS MANAGEMENT).
  • PROCESS ALIGNMENT: ENSURE THE CUSTOMIZED SERVICENOW SETUP COMPLIES WITH INTERNAL RISK POLICIES AND EXTERNAL REGULATORY REQUIREMENTS.
  • TESTING & DEPLOYMENT: LEAD USER ACCEPTANCE TESTING (UAT), TRIAGE DEFECTS, AND SUPPORT CUTOVER ACTIVITIES DURING DEPLOYMENT.
  • TRAINING & DOCUMENTATION: CREATE SOLUTION DOCUMENTATION AND DELIVER TRAINING SESSIONS TO END-USERS AND CLIENT TEAMS
 
QUALIFICATIONS/REQUIRED SKILLS:
 
SERVICENOW PLATFORM KNOWLEDGE: DEEP UNDERSTANDING OF SERVICENOW PLATFORM FUNDAMENTALS, INCLUDING CMDB ARCHITECTURE, WORKFLOWS, AND FORMS.
DOMAIN EXPERTISE: SOLID GRASP OF BUSINESS CONTINUITY MANAGEMENT (BCM) PRINCIPLES AND IT RISK MANAGEMENT/GRC PROCESSES.
TECHNICAL SKILLS: FAMILIARITY WITH SERVICENOW SCRIPTING (JAVASCRIPT, GLIDE API, CLIENT SCRIPTS, BUSINESS RULES) IS HIGHLY DESIRED.
CONSULTING & SOFT SKILLS: EXCEPTIONAL COMMUNICATION, RELATIONSHIP-BUILDING, ANALYTICAL, AND PROBLEM-SOLVING ABILITIES.

Skills

JavaScript
Risk Management
ServiceNow
Triage

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