Data Analyst

Job Title: Data Analyst

Duration: 12+ Months Contract

Location: Denver, CO – Hybrid.

Job Description:

Ardent Mills is a premier flour-milling and ingredients company whose vision is to be the trusted partner in nurturing its customers, consumers and communities through innovative and nutritious grain-based solutions. Ardent Mills’ operations and services are supported by over 40 flour mills, three bakery-mix facilities and a specialty bakery, all located in the U.S., Canada and Puerto Rico. Deeply rooted in communities throughout North America, Ardent Mills employs more than 100 certified millers, supporting thousands of local jobs and contributing billions of dollars to local economies.

The Role:
The Data Analyst role is a part of the team accountable and responsible for the operations of Ardent Mills’ software and technology devices. Ensures IT issues and requests are addressed, resolved, escalated, communicated, and tracked while focusing on extraordinary customer service. We are successful through understanding and embracing Ardent Mills’ values and goals and taking ownership in providing knowledgeable solutions.
Must carry out all activities with reliability, integrity, compliance, and in a safe, environmentally responsible, and efficient manner.
Key Accountabilities

• Respond to incoming requests for data entry, administration, and support.

• Respond to general IT support requests (e.g., escalations, e-mails, dashboard alerts, chat, phone, or in-person) and accurately identify, diagnose, prioritize, resolve the tickets within established SLA standards. Enter/update technical problems, causes, and solutions within the ITSM software.

• Application Support (Office 365, production software, internally developed applications)

• Support others in IT with troubleshooting issues that arise and serving as an escalation point for complex issues.

• Support identified projects. May lead basic technology-related projects. Strong organizational skills and ability to prioritize work to meet deadlines.

• Other activities, duties, or responsibilities that are required of the employee may be assigned.
Required Skills & Experience
• Attention to Detail
• Data Administration
• Master Data Support
• Request Prioritization
• Time Management
• Excellent interpersonal skills with both technical and non-technical personnel
• Passion for learning technology and business processes
Preferred Experience
• Great Plain or ERP support
• SharePoint Workflows
• Experience with application development
• Experience writing well-constructed, optimized SQL queries
Other Considerations
Occasionally lifting devices or boxes weighing up to 50 pounds.
Occasional irregular hours, including evening and weekend work.