Technology

Senior IT Support Engineer

Prudent Technologies and ConsultingAustin, TX🇺🇸United States

Why this role stands out

This hybrid role at Prudent Technologies and Consulting offers you significant opportunities for career growth and skill development within a reputable company. You'll thrive here if you're a proactive problem-solver eager to contribute to a dynamic technology environment. Apply today to explore this exciting opportunity!

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationAustin, TX, United States

Active DirectoryAzurePowerShelliOSAndroid

Job description

Senior IT Support Engineer

Austin, TX 78701

6-12 month contract, will convert to full-time in 2027

Qualifications:

Hard Skills

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.
Advanced proficiency in:
Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
Active Directory and Azure Active Directory Administration
Microsoft Intune, Windows Autopilot, and Windows Update for Business
macOS administration and Apple MDM
Video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
Executive AV systems and boardroom technology
Mobile Device Management (iOS, Android)
Print and Multifunction Device Management
VPN, network connectivity troubleshooting, and remote access solutions
Experience with ITSM platforms, preferably ServiceNow.
Asset management expertise maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.
Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.