Senior IT Support Engineer

Senior IT Support Engineer

Austin, TX 78701

6-12 month contract, will convert to full-time in 2027

Qualifications:

Hard Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
• Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.
• Advanced proficiency in:
• Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
• Active Directory and Azure Active Directory Administration
• Microsoft Intune, Windows Autopilot, and Windows Update for Business
• macOS administration and Apple MDM
• Video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
• Executive AV systems and boardroom technology
• Mobile Device Management (iOS, Android)
• Print and Multifunction Device Management
• VPN, network connectivity troubleshooting, and remote access solutions
• Experience with ITSM platforms, preferably ServiceNow.
• Asset management expertise maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.
• Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.