IT Support Engineer

IT Support Engineer<br />Guildford, Surrey | Permanent | Office-based (some travel)<br />Salary: £32000 – £40,000) + excellent benefits<br />Some local travel is required — a full UK driving licence is essential.<br />A growing specialist engineering company in Guildford is looking for a hands-on IT Support Engineer to join its expanding team.<br />You’ll deliver 1st and 2nd line support, keep the business running smoothly, and develop your skills in a supportive environment at an exciting stage of growth.<br />What you’ll do:

• Provide timely 1st &amp; 2nd line support for incidents and service requests
• Troubleshoot common issues (Active Directory, password resets, MFA, software installs, basic hardware)
• Set up, configure and deploy new hardware and software
• Manage IT hardware assets and produce inventory reports
• Carry out regular maintenance and escalate complex issues
• Maintain clear documentation and help improve processes<br />What we’re looking for:
• Relevant IT qualification (CompTIA A+ or equivalent)
• Strong Windows 10/11 support and administration experience
• Hands-on hardware lifecycle experience (provisioning, deployment, maintenance)
• Basic networking knowledge and exposure to Active Directory / DNS / DHCP
• Understanding of cybersecurity best practices and familiarity with ITIL
• Excellent communication skills and a proactive, user-focused approach<br />Desirable:
• Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux.<br />The package:
• Competitive salary (state the range)
• trruly outstandint annual leave allowance
• Optional private health &amp; dental insurance
• Pension matched up to 10%
• Salary sacrifice schemes (including Cycle to Work)
• Annual employee medical
• Training &amp; development opportunities
• Relocation assistance where applicable<br />This is a genuine opportunity to join a growing, technically interesting company and make a real impact as the UK team expands