Marketing Operations Manager

Benefits:

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Breakout Escape Games is looking for a highly organized, execution-focused Marketing Operations Manager to help drive marketing execution across 30+ locations nationwide.

This role is the operational engine behind our marketing team — owning campaign execution, email/SMS deployment, marketing systems, listings management, vendor coordination, and store communication and marketing support.

We’re looking for someone who thrives in fast-moving environments, loves keeping things organized, and takes pride in making sure nothing falls through the cracks.

This role requires someone who can take ownership quickly, manage multiple moving pieces at once, and operate with a high level of follow-through and accountability.

Responsibilities

Marketing Campaign Execution

Manage execution of promotions, launches, and seasonal campaigns

Own the marketing calendar and ensure deadlines are met

Coordinate deliverables across internal teams, vendors, and locations

Ensure campaigns launch accurately and consistently

Email & SMS Marketing

Build and deploy company-wide email and SMS campaigns

Manage automated flows and campaign scheduling

Coordinate audience segmentation and targeting

Monitor campaign performance and identify opportunities for improvement

Platform & System Management

Manage marketing-related setup within Resova and related platforms

Configure promo codes, pricing settings, waiver messaging, and upsells

Coordinate setup for new room launches and promotions

Website & Digital Coordination

Coordinate homepage banners, room pages, promotions, and announcements

Work with web and creative vendors to maintain accurate website content

Listings & Reputation Management

Maintain business listings across Google, Yelp, Apple Maps, TripAdvisor, Bing, and SOCi

Update hours, photos, closures, and location information

Review and approve guest review responses

Store Communication & Support

Serve as a marketing contact for store leadership teams

Communicate promotions, launches, and campaign details

Coordinate ordering of signage and in-store marketing materials

Help maintain consistency across all locations

Vendor Coordination

Manage day-to-day communication with agency and platform partners

Track timelines, approvals, and deliverables

Keep projects moving forward and organized

Process Improvement & AI

Improve workflows, systems, and documentation

Use AI and automation tools to improve efficiency and organization

Help streamline repetitive tasks and operational processes

Qualifications

3+ years of experience in marketing operations, project coordination, marketing execution, or similar operational roles

Strong organizational and project management skills

Comfortable managing multiple projects and deadlines simultaneously

Strong communication, follow-through, and attention to detail

Experience working with vendors, agencies, or external partners

Tech-savvy and quick to learn new systems and platforms

Ability to work independently while staying highly collaborative

Preferred Experience

Experience with platforms such as:

Google Business Profile

Meta Ads Manager

Attentive or similar email/SMS platforms

SOCi or listings/reputation tools

Marketing automation systems

Multi-location, franchise, hospitality, entertainment, or operational support experience is a plus.

What We’re Looking For

Highly organized and detail-oriented

Strong sense of ownership and accountability

Calm under pressure and adaptable in fast-paced environments

A proactive problem solver who follows through

Comfortable coordinating across teams, vendors, and locations

Someone who naturally creates order and efficiency

Positive attitude and sense of humor

About Breakout Escape Games

Breakout Escape Games creates immersive entertainment experiences for families, friends, and teams across the country. With 30+ locations nationwide, our mission is simple:

Escape Ordinary.

We’re building a team of people who care deeply about execution, guest experience, creativity, and continuous improvement.