Service Designer - Defence - SC Cleared

Service Designer - Defence - SC Cleared

Synergize Consulting is seeking an experienced Service Designer to support our client within the defence sector.

This opportunity would suit someone who enjoys making complex services easier to understand and use. You will bring together user needs, operational processes and technology to shape services that work effectively across digital and offline channels.

Key responsibilities

• Map existing services, identifying user needs, pain points and opportunities for improvement.

• Develop service blueprints, user journeys and future service concepts.

• Plan and facilitate workshops with users, operational teams and stakeholders.

• Work with user researchers to turn evidence into practical design decisions.

• Collaborate with product, design, business analysis and engineering colleagues to test and refine proposals.

• Consider the people, processes, policies and technology needed to deliver the service.

• Communicate recommendations clearly and support delivery teams as designs develop.

Skills and experience

• Proven service design experience within complex organisations or programmes.

• Strong skills in service mapping, blueprinting, journey mapping and workshop facilitation.

• Experience using research and evidence to inform design decisions.

• Ability to consider the complete service across organisational boundaries and channels.

• Experience working in agile, multidisciplinary teams.

• Strong stakeholder engagement and visual communication skills.

• Understanding of accessibility and inclusive design.

• Defence, government or regulated sector experience, and familiarity with the GDS Service Standard, would be advantageous.

Security requirements

Applicants must hold current SC clearance.

To apply, please send your latest CV, availability and rate expectations, JS/CE/SERVICE/256.