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Customer Service Rep II

DGN TechnologiesHopkinton, MA🇺🇸United StatesPosted Sep 22, 2026

Why This Role Stands Out

This hybrid role at DGN Technologies offers a fantastic opportunity to hone your customer service and communication skills while managing crucial dispatch operations, contributing directly to world-class client experiences. You'll thrive here if you have a strong background in customer care, call center environments, and possess excellent organizational abilities. Apply today to join a dynamic team and advance your career!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Hopkinton, MA, United States
Posted
Yesterday
Call CenterMicrosoft Office

Job Description

Description:

Status: Pending

Status Reason: Pending Sourcing

Reason: Replacement

Department: Customer Care Service/ Sales Reps Job Category: Service Job Code: Customer Service Rep II

Duties: The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.

Skills: .

Strong customer service background.

Experience working in a call center environment.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Salesforce experience is preferred but not required.

Prior dispatching experience preferred.

Keywords:

Education:

High school diploma or GED required.

Additional education in Business, Communications, or a related field is a plus.

Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.

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