Data Center Technician

We are looking for Data Center Technician for our client in Santa Clara, CA.

Job Title: Data Center Technician

Job Location: Santa Clara, CA

Job Type: Contract

Job Overview:

Pay Range: $23.00hr - $28.00hr

Requirement/Must Have:

• Associate degree or technical diploma in IT, electronics, or a related field, or equivalent hands-on experience.
• 4+ years supporting physical network, server, or structured cabling infrastructure in an enterprise, lab, or data-centre environment.
• Demonstrated Layer 1 troubleshooting capability across copper and fibre, including test-equipment proficiency (OTDR, optical power meter, cable certifier).
• Working knowledge of network fundamentals TCP/IP, DNS, DHCP, VLANs, switch port configuration concepts sufficient to isolate physical vs. logical faults.
• Practical understanding of rack power distribution, PDU/UPS operation, circuit capacity, and network room cooling principles.
• Experience with ticketing systems (ServiceNow, Jira) and asset/DCIM tooling (Netbox, Nautobot, or equivalent).
• Strong verbal and written communication skills.
• Ability to produce concise incident notes and site reports.

Responsibilities:

• Own the day-to-day physical health of office, lab, and network-room (IDF/MDF/NER) infrastructure at the assigned site.
• Provide day-to-day support for IDF/MDF/NER network rooms, ensuring hardware, power, and cooling systems are functioning correctly.
• Conduct preventive maintenance and scheduled inspections of network room equipment, cable plant, and environmental systems to minimise unplanned downtime.
• Perform regular audits of network rooms and lab spaces: identify undocumented changes, remediate cable management, remove abandoned cable, and reconcile asset records.
• Monitor and report on rack-level and room-level power utilisation; escalate thermal or capacity exceptions.
• Diagnose and resolve physical-layer network faults, including cable faults, connector integrity, patch panel verification, port negotiation failures, transceiver compatibility, and signal degradation across copper and fibre media.
• Perform fibre optic testing and certification using OTDR and optical light meters; produce and file test results.
• Troubleshoot and maintain server and storage hardware (Dell, HPE, Lenovo, SuperMicro) component replacement, firmware/BIOS-level triage, RMA coordination.
• Respond to monitoring alerts, escalations, and incidents within agreed SLA targets; drive incidents to closure with clear resolution notes.
• Rack, stack, cable, and de-install network, compute, and storage equipment with appropriate lifting assistance.
• Install, configure, and connect smart PDUs and UPS units; validate redundant feeds and correct circuit loading.
• Execute structured cabling moves, adds, and changes to specification; terminate and dress copper and fibre.
• Support lab infrastructure requests and provide remote-hands assistance to Network, AV, and End User Support teams.
• Maintain accurate network room and asset records in Netbox/Nautobot via UI updates and bulk import.
• Update port, patch, and circuit documentation as part of every change.
• Log all work in ServiceNow and Jira with accurate time, category, and resolution coding to support reporting and trend analysis.
• Support regional power shutdown events: pre-shutdown checks, controlled shutdown/restart sequencing, and post-event validation.

Nice to Have:

• BICSI Installer 2 / Technician certification, or comparable vendor cabling certification (Panduit, CommScope, Corning).
• Experience in a hyperscale, semiconductor, or large-scale technology campus environment.
• Familiarity with monitoring and provisioning tooling (MAAS, environmental monitoring platforms).
• Basic scripting or SQL for bulk asset updates and reporting.

Skills:

• Data Center Technician L2.
• Layer 1 Troubleshooting.
• Structured Cabling.
• OTDR.
• Optical Power Meter.
• Netbox.
• Nautobot.
• ServiceNow.
• Jira.
• Rack and Stack.
• PDU/UPS.
• Fibre Optic Testing.

Qualification And Education:

• Associate degree or technical diploma in IT, electronics, or a related field.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift and install rack-mounted equipment with assistance.
• Ability to work in confined network room spaces.
• Ability to use ladders and lifts safely.

==

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities