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Sr Print Service Support Technician

Dia Software SolutionsRichmond, VA🇺🇸United StatesPosted Oct 21, 2026

Why This Role Stands Out

Advance your career as a Senior Print Service Support Technician in this high-impact hybrid role that offers the perfect balance of technical autonomy and collaborative team support. You will thrive in this position if you possess a passion for complex troubleshooting and enjoy delivering exceptional service within a dynamic IT environment. Apply today to showcase your expertise and grow your professional footprint with this rewarding opportunity.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Richmond, VA, United States
Posted
21 hours ago
Microsoft OfficeHelp DeskServiceNowTechnical SupportTicketing SystemsJira

Job Description

Hi,

Greetings from DIA SOFTWARE SOLUTIONS LLC!

We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?

Direct client Req:: Need Sr Print Service Support Technician ,Hybrid,VA

PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !

Job Description:

ABOUT THE ROLE

  • We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
  • The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
  • The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Fill the above skills in the below box and have consultant to complete

SKILLS MATRIX

Skill

Required

Amount of Experience

Experience

Microsoft 365

Required

5 Years

Strong communication and interpersonal skills and detail oriented

Required

5 Years

Strong analytical and troubleshooting skills

Required

5 Years

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Required

5 Years

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.

Required

5 Years

Commitment to delivering high quality end user support and customer service

Required

5 Years

Experience in a help desk or technical support role.

Required

5 Years

Knowledge of IT systems

Required

5 Years

Knowledge of print services environment

Desired

2 Years

DIA SOFTWARE SOLUTIONS LLC.

DIVYA| DIA SOFTWARE SOLUTIONS LLC.

Direct: Two Four Eight Three Zero Six Nine Three Nine Three

DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Dia soft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer

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