Customer Service - Vodafone Ireland

Client Executive | Newry, United Kingdom | Hybrid | £12.21 per hour

We're hiring on behalf of a leading global customer experience (CX) management company that partners with major telecommunications brands. This employer is known for its fast-paced environment, commitment to customer excellence, and rewarding career development opportunities.

The Role

• Support the interface between a major telecommunications client and its business customers, ensuring profitable delivery of excellent customer experience.
• Act as the first point of contact for corporate customers, communicating via telephone, chat, and email to resolve account challenges and issues.
• Build strong working relationships with clients and corporate account managers.
• Provide insights into customer accounts and suggest potential enhancements.
• Complete necessary account administration and provide weekly/monthly reporting and analysis.
• Liaison with internal departments to ensure full resolution and ownership for customer accounts.

What You'll Need

• Previous Service Management experience is essential.
• Educated to A-Level standard or equivalent, OR experience working with clients in a Business to Business environment.
• Highly proficient in Microsoft Excel.
• Excellent interpersonal skills with the ability to build rapport and trust.
• Strong communication skills with a clear, positive, and customer-focused message.
• Excellent time management skills and the ability to manage heavy workloads.
• An understanding of call center operations and the telecoms market is advantageous.

What's On Offer

• Genuine career progression opportunities through internal development programs.
• Performance recognition schemes and rewards.
• A supportive hybrid work model with 3 days per month in the office.
• Discounted gym membership and other on-site amenities.

Apply via Haystack today!