Manager, NOC Operations

Title: NOC Operations Manager
Location: Charlotte, NC - Hybrid
Type: Full Time
Industry preferred: Banking/Financial
Year of experience: 5+ Years
Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline, or equivalent professional experience.
• Minimum 5-10 years of experience in a 247 production operations environment.
• Minimum 5 years of leadership experience managing technical operations teams.
• Experience administering Linux, UNIX, AIX, IBM Pure Technology, Windows Distributed Systems, and enterprise infrastructure.
• Experience supporting high-availability production applications within financial services or similarly regulated industries.
• Knowledge of networking technologies and carrier management.
• Strong understanding of operational controls, incident management, change management, and problem management.
• Excellent written and verbal communication skills.
• Exceptional organizational, analytical, and problem-solving abilities.
• Demonstrated ability to prioritize multiple competing priorities in a fast-paced environment.

Preferred Qualifications

• Banking or financial services experience.
• Knowledge of ACH, RTP, Fedwire, CHIPS, Image Exchange, and ISO 20022 payment standards.
• Experience with Unisys systems.
• Experience implementing operational automation initiatives.
• Familiarity with Lean, Six Sigma, ITIL, or continuous improvement methodologies.
• Experience using AI-enabled productivity and operational tools to improve efficiency and decision making.

Leadership Competencies
Success in this role will be measured by the ability to:

• Consistently achieve or exceed operational Service Level Agreements (SLAs).
• Deliver exceptional operational quality with minimal processing errors.
• Maintain highly engaged, cross-trained, and high-performing teams.
• Improve operational efficiency through automation, AI adoption, and process optimization.
• Reduce recurring incidents through effective root cause analysis and preventive actions.
• Ensure documentation remains current, accurate, and audit-ready.
• Build strong partnerships across Operations, Technology, and Business teams.
• Maintain full compliance with regulatory, audit, and internal control requirements.
• Develop future leaders through coaching, mentoring, and succession planning.
• Foster a culture centered on accountability, innovation, continuous learning, and operational excellence.

Work Schedule
This position requires onsite attendance and supports a 247 operations environment.
Primary Schedule: Thursday - Saturday, 7:00 PM - 7:00 AM
A training period of approximately five weeks will occur during standard business hours (Monday-Friday, 9:00 AM-5:00 PM). Additional schedule flexibility may be required to support operational needs, testing, or major production events.
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