Commercial Demand and Fulfillment Manager

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of the Position

This role owns the Logistical execution behind Intuitive’s daVinci and ION customer installations at a global scale.  Functional expertise is key to executing the most optimal plan; however, given the importance of delivering the ideal experience for our customers, this role also owns the operational narrative to executive leaders across multiple Commercial and Operations teams.  Translating complex constraints and opportunities into audience-appropriate messaging is crucial to stakeholders ranging from frontline teams to the most senior levels of Intuitive.

The ideal candidate is a strategic problem solver and exceptional communicator who maintains a customer-centric mindset and can move seamlessly between detailed and executive-level business discussions.  Leading a team of Coordinators while establishing scalable processes will enable Intuitive to reliably deliver on commitments to our customers.

Essential Job Duties

• Oversee global inventory replenishments and customer final-mile deliveries, partnering with Global Logistics counterparts, 3rd party logistics providers, Field Engineers, Sales and Contract Negotiators

• Translating detailed updates into context-appropriate messaging directly to key partner functions, from front line teams to senior leadership (VP and above)

• Support internal and external audits in partnership with Quality and Regulatory teams, ensuring process documentation and discipline that delivers quality through the supply chain to our customers

• Establish, refine and measure KPIs, leveraging data and predictive analytics to drive improvements

• Lead, coach and develop a team of Specialists, establishing clear expectations, supporting professional development, and fostering a culture of teamwork, accountability, and continuous improvement

• Collaborate with partner functions to resolve gaps in tools and processes that hinder efficient achievement of customer and internal goals at scale

Required Skills, Experience, Education and Training

• BS/BA degree or equivalent 5+ years of experience leading people and process

• Managing capital shipments through various modes of transport to domestic and international markets

• Exceptional communication, tailoring messages to various audiences and organizational levels

• Proven ability to operate effectively in a rapidly changing environment where customer and business commitments require creative problem solving

• Strong relationship-building skills, influencing stakeholders without relying solely on formal authority

• Proficiency and comfortability with various software programs (ie ERP, MRP, WMS, TMS, MS Office, BI)

Working Conditions

• Primarily an office environment, with occasional warehouse walking and lifting (up to 35 pounds)

• Regular collaboration with internal and external teams across multiple geographic regions and time zones

• May require occasional travel to domestic and/or international warehouses or corporate offices

• May require work outside standard business hours to support critical customer deliveries

Preferred Skills and Experience

• Experience in medical device, healthcare, capital equipment, or other highly regulated industries

• Lean Six Sigma certification (Green or Black Belt)

• APICS Certification (CPIM, CSCP, CLTD)

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.