CRM Support & Data Operations Lead

Position Name:              CRM Support & Data Operations Lead

Work location :              Remote(Time Zone : CST)

Open to candidates anywhere in the US or Canada

Any valid work visa is acceptable

Duration :                        12 Months(Minimum)

Key Skills:

• CRM and customer service: Salesforce, IQVIA OCE, Service Cloud, and Five9
• Commerce: Salesforce B2B Commerce Visualforce storefront (CloudCraze) and the customer-facing portal
• Loyalty: B2B and B2C loyalty programs
• Integrations: ERP and web platforms
• Service management: ServiceNow for incident management and knowledge documentation

Qualifications:

Required

• Five or more years of experience supporting or administering Salesforce in a commercial or sales operations environment, including at least two years in a Level 2 support or administrator role
• Salesforce Administrator certification
• Hands-on experience with CRM data stewardship, including duplicate management, account hierarchies, data loads, and auditable bulk corrections
• Working knowledge of declarative automation including flow, along with sound judgment about when developer support is required
• Strong written and verbal communication skills, with the ability to explain a solution to a field representative and present root-cause findings to a director