Customer Service Manager

• Full time
• 40k-50k

Tue, 20 Oct 2026 "> published - Tue, 20 Oct 2026

Job Description

KX Tickets is seeking a dedicated Customer Service Manager to oversee our customer service team within our Contact Centre and venues across London.

If you excel in managing detailed, service-oriented work and take pride in maintaining high standards, this role at KX Tickets could be your next career step. As a provider of bespoke ticketing solutions, we ensure a smooth and professional service from the moment of ticket purchase. Join us to help continue our commitment to excellent customer interactions.

Job Requirements

Proven experience as a Customer Service Manager or similar leadership role.
Strong understanding of customer service software, databases, and tools.
Excellent communication skills with a customer-oriented approach.
Problem-solving and decision-making skills.
Ability to lead and motivate a team.

Job Responsibilities

Lead on the recruitment, management & appraisal of the Box Office Assistants in liaison with the Operations team.

Manage and support teams and staff at different levels, including Supervisors, Deputies, and Assistants, ensuring clear communication, accountability, and consistent standards of work.

Develop and implement customer service policies and procedures where necessary.

Ensure all staff are compliant with PCI DSS & Data Protection requirements & the Information Security Policy.

Manage staff rotas and oversee shift scheduling, holidays, and time-off requests, ensuring appropriate staffing levels to meet operational needs while considering staff wellbeing.

Contribute to the development and implementation of HR-related procedures and people-management decisions within the scope of the role, always consulting and liaising with the HR team to ensure alignment with organisational policies, employment requirements, and best practice.

Job Overview

• Job Title: Customer Service Manager
• Salary: 40k-50k
• Hours: Full time
• Artform: Theatre
• Role: Customer Service
• Contract: Permanent
• Closing date: Wed, 28 Oct 2026
• Location:

  London

  | view on Google Maps

Job: Customer Service Manager

Job: Customer Service Manager

Organisation: KX Tickets

Postcode: HA9 0SP

How to Apply

To apply for this role please email your CV and a cover letter outlining the qualities/skills/experience and knowledge you will bring to the role, including in the email subject line: Name, Customer Service Manager to (email protected)

• Contact name: Ryan Epps
• Contact email: (email protected)

About KX Tickets

Theatre and event Ticketing company

Find out more