Graduate Student Employee Biweekly - Campus Recreation Member Services Manager - BC

Job Title: Graduate Student Employee Biweekly -

Job Classification: Graduate Student Employee Biweekly

Department: Campus Recreation

Hiring Manager: Heather Gilliam

Contact: Heather_Gilliam@baylor.edu

Work Schedule: Hours vary - afternoons & evenings, possibly early mornings.

Desired Length of Employment: Graduate Student Managers are expected to commit to the full academic year, including both the Fall and Spring semesters. Students in two-year graduate programs are also asked to commit through the first summer semester following their initial year.

Pay Rate: $15/hour

Job Description:

• SPECIAL NOTE: This position is limited to Graduate Students only.
• The Member Services Graduate Student Employee helps oversee and maintain a safe and
  positive patron experience within the Department of Campus Recreation. He/she is
  responsible for all Member Services Team staffing, training, and management, as well as
  supervising the day‐to‐day operation of the McLane Student Life Center, Russell Gym, and
  Pullin Family Marina service desks. The Member Services Graduate Student Employee may
  be asked to assist with special programs, events and any other duties necessary for
  delivering quality service to our guests.
• Personnel Management & Student Development
• Interview, hire, train, and schedule student personnel for Campus Recreation Service Desks.
• Oversee the implementation and enforcement of the Student Staff Handbook &
  Expectations.
• Maintain personnel files, student accountability system, and incentive program for all Rec
  Service Team members.
• Supervise and manage student personnel during various facility hours of operation to ensure
  best patron experience.
• Conduct ongoing training as well as personnel evaluations of Rec Service Associates,
  helping them to grow both within the job and as a person.
• Encourage staff ownership by developing and facilitating a staff team-building program.
• Serve as mentors to undergraduate staff and actively assist in their development as servant
  leaders.
• Assist in the development and implementation of ongoing staff training and, student
  development and mentorship programs. Recreational Facility Operations
• Oversee daily facility operations and the implementation/enforcement of the department’s
  Building Usage Policies.
• Facilitate the resolution of employee and patron problems, complaints, or non‐compliance in
  a professional, well‐informed manner.
• Assist in opening, closing and evening supervision of Campus Recreation facilities
  throughout the week.
• Routinely monitor facilities in order to supervise patron use and monitor event compliance
  ensuring that a safe environment exists for all participants.
• Be familiar with the operation of the facility software and able to resolve transaction errors
  and comply with university cash handling procedures.
• Report and record all injuries and emergencies using proper documentation
  procedures for the situation.
• Report and record all incidents involving situations of misconduct, misrepresentation, or
  damage to person or property.
• Report and record definite or potential hazards and unsafe conditions to the Assistant
  Director for Campus Recreation.
• Oversee preparation and clean-up for special events and other specific programming.
• Assist in managing and maintaining inventory of sales items, equipment, and operational
  items.
• Assist in adding, updating, and maintaining resource documents to enhance communication
  and desk operations.

Employer: Baylor University

Work Location: McLane Student Life Center

Work Address: McLane Student Life Center, 209 Speight Ave, Waco, TX 76706