Salesforce & AI Solutions Architect

Role Overview

This is SynconAI's senior technical design authority role. You set multi-cloud architecture, integration patterns, identity and security posture, and AI solution design (including Agentforce) with grounding, guardrails, and human-in-the-loop patterns. You make trade-offs explicit, protect scalability and limits, and stay accountable for architecture that can run in production, not demo theatre.

What You Will Work On

• Multi-cloud solution architecture (Sales, Service, Data 360, Experience, industry clouds as scoped)
• Agentforce and broader Salesforce AI use cases with governance
• Enterprise integration, identity, and data architecture
• Non-functional requirements: limits, scale, resilience, observability
• Technical design authority across multi-shore delivery pods

What You Will Do

• Own end-to-end solution architecture and sign off technical designs before build accelerates.
• Define data architecture, MDM touchpoints, and Data 360 usage where it earns its place.
• Select integration patterns (APIs, events, ETL/ELT, MuleSoft or equivalents) with failure modes documented.
• Set identity, SSO, authorization, and secret-handling standards for the program.
• Architect Agentforce and AI features with grounding sources, guardrails, and human approval paths.
• Evaluate platform limits, async boundaries, and scalability risks before they become production incidents.
• Facilitate architecture decision records and communicate trade-offs to client and delivery leadership.
• Review Apex, Flow, LWC, and integration designs for alignment with the target architecture.
• Guide security review readiness and technical debt pay-down priorities.
• Coach senior developers and consultants; raise the bar without bottlenecking delivery.
• Define non-functional acceptance: performance, monitoring, and operability.
• Stay engaged through go-live and early life support when architecture assumptions meet reality.

What You Will Bring

• 8+ years on Salesforce programs with 3+ years in a solution/technical architect capacity.
• Multi-cloud architecture experience in consulting for mid-market or enterprise clients.
• Practical AI/Agentforce solution design experience or immediately transferable Einstein/automation architecture depth.
• Strong grasp of integration, identity, security, and governance on Salesforce.
• Executive-ready communication: you can defend a design without hiding behind jargon.
• Authorized to work remotely in the United States or Australia.

Salesforce Expertise

• Multi-cloud Salesforce reference architectures and org strategy
• Data architecture, sharing models, and large-data considerations
• Integration patterns, API strategy, and event-driven designs
• Identity (SSO, OAuth), secrets, and security review posture
• Agentforce / AI: grounding, prompt and action design, guardrails, human-in-the-loop
• Limits, async design, scalability, and production operability
• Architecture governance: ADRs, review boards, and technical debt control

Preferred Certifications

• Salesforce Application Architect or System Architect (or equivalent module set toward CTA)
• Relevant Designer credentials (Data, Sharing and Visibility, Identity, Integration)
• Agentforce or Einstein-related Salesforce credentials where held

Nice to Have

• CTA track progress or CTA
• MuleSoft Architect or equivalent integration architecture certification
• Industry depth in financial services, healthcare, or manufacturing
• Prior ownership of production AI assistants with measurable containment of hallucination/risk

How We Work

• Architect-led delivery: solution decisions are reviewed before they become irreversible org debt.
• Ownership from discovery through production, not hand-offs that strand the next person.
• Documentation, testing, and knowledge transfer are part of done, not optional extras.
• You work with multi-shore pods under one architecture standard across USA and Australia hubs.

Location & Working Model

Remote, full-time. Hiring in the United States or Australia. You align to the program's primary client timezone for architecture workshops and design authority reviews.

What Success Looks Like

• Programs have a written architecture that builders follow and reviewers can audit.
• AI features ship with guardrails and human approval where risk requires it, not as unbounded chat.
• Integration and data designs survive first production peak without emergency redesign.
• Delivery teams escape early because they trust your decisions are grounded and timely.