BASE24-EPS Engineer

We are looking for an experienced Senior BASE24-eps Engineer with a minimum of 5+ years' hands-on ACI BASE24-eps experience to work within a high-volume banking and payments environment.

You will support, troubleshoot and maintain a business-critical BASE24-eps environment while also developing, customising and enhancing payment functionality.

Key responsibilities:

• Provide hands-on L2/L3 production support for BASE24-eps
• Investigate and resolve payment transaction failures and production incidents
• Perform Root Cause Analysis (RCA) and implement permanent fixes
• Develop, customise, configure and enhance BASE24-eps
• Support ATM, POS, EFT and card payment processing
• Troubleshoot authorisation, routing, switching, settlement and reconciliation
• Support interfaces with Visa, Mastercard, payment networks and host banking systems
• Monitor system health, performance and transaction processing
• Support releases, deployments, upgrades and payment scheme changes
• Participate in testing and implementation of BASE24-eps enhancements
• Support high availability, DR and failover activities
• Work within a 24x7 production support environment
• Work closely with development, infrastructure, QA and payments teams

What we're looking for:

• Minimum 5+ years' hands-on BASE24-eps experience
• Strong BASE24-eps production support experience
• Hands-on BASE24-eps development/customization experience
• Strong knowledge of payment switching and card transaction processing
• Experience with ATM/POS acquiring and EFT
• Understanding of the end-to-end card transaction lifecycle
• Experience troubleshooting high-volume payment environments
• Strong Incident, Problem and Change Management experience
• Banking or Financial Services experience
• Strong communication and problem-solving skills