AJO Technical Account Manager

Position : AJO Technical Account Manager

Location: Richardson, TX (Hybrid)

Duration: 12+ Months Contract

Job Description:

AJO Technical Account Manager (TAM) – Job Description

• Strong hands-on expertise in Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP

• Experience with customer journeys, audience segmentation, personalization, XDM schemas, datasets, profiles, and data ingestion

• Serve as the primary technical point of contact for assigned customer accounts.

• Provide proactive technical guidance, best practices, knowledge transfer, and support for platform changes and releases.

• Coordinate and drive complex technical issues with Support, Engineering, Consulting, and Customer Success teams.

• Strong understanding of REST APIs, JSON, JavaScript and SQL, with experience in integrations and troubleshooting.

• Ability to independently lead customer engagements and translate business requirements into scalable AJO/AEP solutions

• Strong customer-facing, stakeholder management, communication, and articulation skills.

• Experience with other Adobe Experience Cloud solutions such as Adobe Campaign, CJA, Adobe Target, or Analytics is an advantage.

• Strong problem-solving mindset with the ability to manage technical blockers, risks, and customer priorities.

• Minimum years of experience: 10 Years

Must Have Skills:

Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), Technical Management