Customer Champion FTC

Job Title: Customer Champion

Location: Milton Keynes – Hybrid, 2 days a week.

Salary: £26,000 - £27,500

Contract Type: Fixed Term Contract 12 Months

We’re looking for a Customer Champion who’s confident, empathetic, and solution-focused to join our team and help build lasting relationships with our clients and customers.

As a Customer Champion it will be your role to provide an exceptional service for all Personal Group customers.

What You’ll Be Doing

Handling inbound and outbound telephone & email enquiries with professionalism, warmth, and efficiency.

Pro-actively handling customer enquiries including; claims, policy amendments, cancellation requests, premium related queries and all other product related enquiries within agreed parameters.

Resolve customer queries confidently at the first point of contact.

Represent the company’s values in every interaction, creating enduring relationships with customers and colleagues alike.

About You - The skills you will need include -

You’ll have experience of working within a customer service environment.

Able to establish and maintain good working relationships.

Ability to perform well under pressure and manage conflicting priorities.

Excellent verbal & written communication skills.

Customer focus – the genuine desire to understand customer needs and respond in a customer focused manner, exceeding expectations where possible.

Good knowledge of Excel and Word.

So, what’s in it for you?

· Minimum of 25 day holiday rising with service and option to purchase more

· Private medical insurance and practical health plan

· Free travel insurance

· Enhance maternity and paternity leave

· Online GP

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page - https://personalgroup.teamtailor.com/

Do you live our values?

Passion

Bringing energy and enthusiasm to your work every day. We value people who are motivated, engaged, and excited to make a difference.

Pace

We move with purpose, staying focused and efficient to get things done while maintaining high standards. We value action and smart decision-making to drive progress.

Professionalism

It’s not just about what we do, but how we do it. We approach every task with integrity, respect, and a commitment to delivering our best work.

Diversity, Inclusion & Flexibility
Personal Group is proud to be an inclusive employer and welcomes applications from people of all backgrounds and experiences. We support flexible working where possible, with core hours typically between 10:00–16:00 and remaining hours worked to suit individual needs.

We are committed to making adjustments and providing accommodations throughout the recruitment process and employment, ensuring those with caring responsibilities, disabilities, or health conditions are fully supported. If you require any adjustments, please contact our Recruitment Team, we’re here to help.

About us

At Personal Group, we are a leading UK provider of employee benefits and health insurance. Since the 1980s, we have been on a mission to revolutionise insurance and employee benefits, and while our business has evolved over the past four decades, our commitment to supporting people and businesses has remained constant.

Today, we are focused on improving employee health, wellbeing and engagement, working towards our vision of being “the champion of affordable benefits, keeping businesses and their employees happy, healthy and protected.” Our culture is shaped by our core values of Pace, Passion and Professionalism, which guide how we work together, support our customers and deliver when it matters most.

Could You Be Our Next Great Hire?

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