Technology

Technical Support Analyst

CaresoftVIRGINIA STATE UNIVERSITY, VA🇺🇸United StatesPosted Oct 15, 2026

Why This Role Stands Out

This on-site Technical Support Analyst role at Caresoft offers a fantastic opportunity to develop deep expertise in enterprise audiovisual systems and directly impact the university's instructional technology initiatives. You'll thrive here if you enjoy hands-on troubleshooting and providing exceptional support for AV equipment in dynamic environments, and we encourage you to apply to join their reputable team.

Quick Overview

Seniority

Mid Senior

Work mode

On Site

Location

VIRGINIA STATE UNIVERSITY, VA, United States

Posted

6 days ago

Job Description

Title: Technical Support Analyst
Location: Petersburg, VA, 23806 (Onsite)
Duration: Long Term

Overview:
The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.

Skills:
Enterprise Audiovisual Systems Support.
Troubleshooting, installing, operating, and maintaining AV equipment.
Supporting Live events, meetings, classrooms technology.

Nice to have:
Experience using a help desk or ticketing system.
AVIXA Certified Technology Specialist Certification.
Extron, Q-SYS, Biamp, Crestron Manufacturer Certifications.