Office Administrator

JOVELA is a fast-growing eCommerce business specialising in the distribution of high-quality consumer products online. We operate several brands across a wide range of product categories and selling platforms.

We’re a motivated, hard-working team with a drive for success, and we’re looking for a highly organised and proactive Office Administrator to help keep our day-to-day operations running smoothly.

Key Responsibilities

Office Administration

• Manage day-to-day office administration and general office emails.
• Answer incoming calls and handle post and correspondence.
• Order and manage office and warehouse consumables.
• Maintain organised company and building records, documents and filing systems.
• Manage suppliers and service providers, including cleaning, utilities and other office contracts.
• Support the wider team with ad hoc administrative tasks.
• Help organise team activities and company lunches.

HR & Recruitment Administration

• Manage job adverts and assist with reviewing CVs and arranging interviews.
• Support employee onboarding and induction.
• Maintain accurate and confidential employee records.
• Assist with staff documentation and general HR administration.
• Coordinate information between employees, management and the accounts/payroll team.

Logistics & Shipping

• Assist with planning and coordinating inbound and outbound shipments.
• Liaise with local carriers, shipping companies, freight forwarders, warehouses, suppliers and container haulage providers .
• Help coordinate the movement of goods from international suppliers and through the UK and EU.
• Track shipments and proactively follow up on delays or delivery issues.
• Maintain accurate shipping records, delivery notes and logistics documentation.

Customer Service & Returns

• Assist with company wide customer enquiries through calls, emails and messages.
• Manage remote staff activity, learning and teaching the most cost-efficient practices for every scenario
• Oversee customer cases and returns.
• Liaise with carriers and internal teams to resolve delivery, listing, web and order issues
• Handle carrier claims for lost or damaged shipments.

Health & Safety

• Support office and warehouse health & safety administration .
• Maintain health & safety records and documentation.
• Keep systems such as BrightSafe updated.
• Coordinate and document routine fire alarm, emergency lighting and safety checks.

Ideal Candidate

• Previous experience in office administration or a similar operational role .
• Highly organised with excellent attention to detail.
• Confident managing multiple tasks and priorities.
• Strong written and verbal communication skills.
• Good Microsoft Suite skills
• Comfortable communicating with suppliers, carriers, employees and customers.
• Proactive and able to identify and resolve problems independently.
• Reliable, professional and comfortable taking ownership of responsibilities.
• Able to work effectively across different departments in a fast-moving business.

Experience with HR administration, customer service, logistics,health & safety or eCommerce operations would be an advantage, but training can be provided.

Benefits

• Free on-site parking
• Company events and parties
• Complimentary team lunch every 6 weeks
• 3:30 PM Friday finishes throughout the year
• Fresh fruit and fully stocked soft drinks fridge
• Employee discount
• Casual dress
• Company pension

Role Details

Permanent / Full-Time

Salary: £28,000 - £32,000 per year, depending on experience

Location: Hemel Hempstead, Hertfordshire, HP2 7DU, United Kingdom