Service Technician I

Service Technician I | Coventry, CT, United States | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a purpose to make the world a safer place, this organization leverages its extensive network of professionals and advanced technology to deliver unparalleled health, safety, and security solutions.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues collaboratively and independently.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately through a digital change control system.
• Conduct pre-deployment testing for upgrades and major modifications.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low-voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Strong communication, problem-solving, and analytical skills.
• A positive attitude and strong work ethic.

What's On Offer

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401K with a generous company match.
• Paid time off for vacation, holidays, and sick days.
• Company-provided vehicle, laptop, and cell phone.

Apply via Haystack today!