Tech II

Technology Support Specialist II
Location: Geneva, NY 14456 (100% Onsite)
Pay Rate: $22/hour
Employment Type: Contract, approximately 6 months
Schedule: Full-time, 37.5 hours per week
Start Date: ASAP
About the Opportunity
A higher education institution in Geneva, NY is seeking a Technology Support Specialist II to provide technical assistance to students, faculty, and staff. This individual will serve as a primary point of contact for technical support requests, troubleshoot hardware and software issues, and help maintain the institution's Service Desk operations.
The ideal candidate has hands-on experience supporting both Windows and Apple environments, excellent customer service skills, and the ability to manage multiple technical support requests in a busy academic setting.
Responsibilities

• Provide technical support to students, faculty, and staff via phone, email, in person, and remote access.
• Review, prioritize, troubleshoot, and resolve Service Desk tickets.
• Install, configure, maintain, and troubleshoot Windows and Apple computers.
• Support laptops, desktops, printers, mobile devices, and classroom technology.
• Diagnose hardware, software, connectivity, and peripheral issues.
• Maintain technical documentation and support procedures.
• Assist with equipment loaner programs, including inventory and hardware maintenance.
• Support and train student employees as needed.
• Recommend improvements to Service Desk processes and support operations.
• Maintain awareness of technology security practices and emerging support tools.

Required Qualifications

• 2-4 years of technical support experience or an equivalent combination of education and training.
• Hands-on experience supporting Windows and macOS operating systems.
• Experience troubleshooting desktop and laptop hardware and software.
• Strong customer service and communication skills.
• Ability to explain technical solutions to nontechnical users.
• Strong organizational skills and ability to prioritize multiple support requests.
• Ability to work effectively with individuals from diverse backgrounds.
• Ability to work onsite in Geneva, NY.

Preferred Qualifications

• CompTIA A+, ITIL, or similar technical certification.
• Previous experience supporting a college, university, or educational institution.
• Experience with Service Desk ticketing platforms.
• Experience supporting classroom technology, printers, and equipment loaner programs.

Schedule
The standard academic-year schedule is 8:30 AM to 5:00 PM, with 37.5 working hours per week. Occasional evening, weekend, or on-call support may be required.
Benefits Offered

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan