Quick overview
Job description
This positon requires international travel.
· Provide technical leadership, coaching, and development for plant-based OT network engineers, with an emphasis on both technical growth and strong communication skills.
· Integrate plant network engineering services across sites into a single, standardized service, aligning support models, processes, and service levels.
· Support cross-plant technical decisions and OT network standards, implementation practices, and documentation with Network Leaders; technical decisions within a plant remain with the plant OT Network Engineer.
· Provide technical advice and escalation support to plant engineers on complex issues, designs, and changes.
· Provide decision support to the Network Leaders on priorities, risks, resourcing, and technical direction.
· Manage the performance of plant network engineering services, including KPIs, regular performance reports, team capacity and workload, and backlog.
· Hold regular status meetings with each plant OT Network engineer and drive continuous improvement of support quality.
· Provide on-site backup support at plants during critical cutovers and network incidents when assigned OT Network Engineers are unavailable.
· Define and improve standard procedures for major outage response, maintenance windows, cutovers, and operational readiness.
· Act as the first point of customer communication for multi-plant or major network incidents as required; lead post-incident reviews and ensure lessons learned are applied to future work.
· Build and maintain effective relationships with site stakeholders at plants.
· Act as a bridge between engineering teams and business partners to keep teams focused on project delivery and operational priorities.
· Partner with stakeholders to translate business and production requirements into practical network designs and solutions.
· Oversee and prioritize project delivery and production support across plants.
· Participate in the hiring and onboarding of plant OT network engineers and support their development plans and certification goals.
· Develop and maintain knowledge of customer-specific network technologies, site requirements, and operating procedures.
Required Qualifications
· Bachelor’s degree in electrical engineering, computer engineering, computer science, or related field; and/or commensurate work experience
· 10+ years of progressive network engineering experience.
· 5+ years of experience leading technical teams, including senior engineers.
· Experience supporting OT, industrial, or manufacturing network environments.
· Familiarity with OT cybersecurity, IDMZ, and segmentation strategies.
· Strong expertise in enterprise networking and secure network design.
· Experience managing network services across multiple sites, including KPIs and service reporting.
· Proven ability to collaborate across IT, OT, and manufacturing teams.
· Experience troubleshooting complex issues in high-availability environments.
· Experience communicating incident status and business impact to customer leadership.
· Strong written and verbal communication skills with technical and non-technical audiences.
· Experience supporting deployments, maintenance windows, and cutovers.
· Demonstrated ability to mentor others and drive accountability.
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