IT Help Desk

Immediate need for a talented IT Help Desk. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-30672
Pay Range: $20 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Serve as a technical expert, providing assistance and support to customers and junior analysts.
• Support Deployment, ECARE, and RTO programs, including troubleshooting and vendor coordination.
• Identify root cause issues with Tier 1 applications and communicate findings to Business Partners.
• Analyze customer workflows and facilitate operational support.
• Translate customer requests into appropriate incident specifications.
• Maintain and enhance technical knowledge of assigned applications and programming languages.
• Collaborate with Reporting and Problem Management teams on reporting needs.
• Deliver exceptional customer service by being courteous and responsive.
• Participate in departmental programs that promote outstanding customer service.
• Perform additional duties and special projects as assigned.

Key Requirements and Technology Experience:

• 1+ years of customer service experience.
• 1+ years of Help Desk experience preferred.
• Computer Science degree or equivalent years of experience preferred.
• A Certification or equivalent experience preferred.
• Network Certification or equivalent experience preferred.
• Strong technical skills in computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.).
• Excellent written and oral communication skills.
• Strong organizational and multitasking abilities.

Our client is a leading Restaurant Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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