ServiceNow Administrator

Job Description
ServiceNow FSM Administrator Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

Key Responsibilities

Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations. Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments. Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows. Data Models: Manage work orders, task dependencies, assignment rules, and territory planning. Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules. Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications. Required Skills & Qualifications Experience: 3+ years of direct experience with ServiceNow Platform Administration. Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks. Certifications: ServiceNow Certified System Administrator (CSA) is mandatory

• Hybrid position (OGO).
• Local candidates are preferred.
• Include the candidate''s location at the top of the resume.
• Expected to be in the office 2 days per week (Wednesday & Thursday).
• Preferred office location is Oakland, but Sacramento is acceptable if the candidate is willing to commute there rather than Oakland.

• Strong workflow and technical skills.
• Comfortable working with both technical and non-technical stakeholders.
• ServiceNow FSM experience is highly preferred.
• Previous ServiceNow Administration experience is a plus.
• CSA (Certified System Administrator) certification is nice to have, but not required.
• Union experience is a nice to have (?)

• Supporting a migration to ServiceNow FSM.
• Initial focus will be on Inventory Management (approximately the first 9 months).
• Afterwards, the work will shift toward manual scheduling.