Critical Facilities Manager-Data Center

The Critical Facility Manager (CFM) is responsible for the overall leadership, operation, and performance of mission-critical facility services supporting a 24/7 data center environment. This role provides on-site leadership for operations teams, ensures compliance with contractual and client requirements, and oversees the safe, reliable operation of mechanical, electrical, controls, and vendor-supported systems.

The CFM serves as the primary on-site operational point of contact for the client and coordinates across internal teams, technicians, vendors, OEMs, and subcontractors to maintain uptime, safety, procedural discipline, and operational excellence. This role is especially important during site startup, integrated systems testing (IST), commissioning support, turnover, and transition into steady-state operations.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM

ABM Benefits Information

Essential Duties and Responsibilities

• Provide day-to-day leadership and oversight of mission-critical facility operations, including electrical, mechanical, HVAC, controls, life safety, and vendor-supported services.

• Serve as the primary on-site operational liaison with the client, managing communication, expectations, issue resolution, performance metrics, and service delivery.

• Support site startup, commissioning readiness, integrated systems testing (IST), operational turnover, and go-live preparation.

• Ensure all work is performed in strict accordance with approved SOPs, MOPs, EOPs, safety procedures, change-control requirements, and client expectations.

• Maintain a zero-impact culture focused on uptime, reliability, protection of critical loads, risk mitigation, and procedural compliance.

• Oversee operation of critical infrastructure, including utility service, switchgear, UPS systems, generators, ATS/STS equipment, electrical distribution, chillers, CRAH/CRAC units, pumps, cooling systems, and BAS/BMS controls.

• Monitor facility systems, KPIs/CPIs, SLAs, alarms, maintenance performance, and operational trends to ensure compliance and continuous improvement.

• Lead incident response, escalation, client communication, post-incident review, root cause analysis, and corrective action tracking.

• Review, approve, and coordinate planned maintenance, switching activities, outage-related procedures, vendor work, and high-risk activities.

• Oversee staffing, scheduling, onboarding, training, performance management, and technical development of on-site facility personnel.

• Partner with recruiting and leadership teams to support selection and onboarding of site leads and critical facilities technicians.

• Manage CMMS utilization, including work order accuracy, preventive maintenance compliance, asset documentation, labor reporting, and maintenance history.

• Coordinate third-party vendors, OEMs, and subcontractors performing on-site services.

• Support budget management, cost control, invoice review, change order coordination, and contract-related administration.

• Promote and enforce safety, environmental, regulatory, and site-specific requirements, including participation in audits and inspections.

• Drive continuous improvement initiatives focused on uptime, reliability, efficiency, safety, documentation quality, and client satisfaction.