Senior Analyst - PFE Application

The Advanced Metering Infrastructure (AMI) Senior Analyst provides business application and project support for ProField Encore (PFE), which supports field meter work and related AMI operations. The role manages the PFE enhancement roadmap and sprint lifecycle, including business requirements, funding, vendor coordination, testing, production implementation, training, change management, and ongoing application support.

Core Responsibilities

• Provide PFE application support to business users; troubleshoot issues, explain technical concepts clearly, and coordinate with application support teams, vendors, and stakeholders.
• Manage and prioritize PFE enhancement requests, business justification, requirements, user functionality, and the annual roadmap from initiation through production delivery.
• Manage PFE project scope, schedules, risks, dependencies, funding sources, appropriations/authorizations, budget performance, implementation plans, and contingency plans.
• Request and review vendor estimates, statements of work, change requests, technical documents, contracts, interfaces, system functionality, contractor performance, and Procurement/Legal reviews.
• Review and approve capital enhancement invoices and support accruals, receipts, BPA line items, vendor payments, and related financial processing.
• Lead or participate in PFE sprint ceremonies, including standups, increment planning, sprint planning, user-story grooming, design meetings, retrospectives, ADO updates, and open-issue reviews.
• Develop and manage test plans for enhancements and production defects; coordinate test scope, scenarios, data, schedules, resources, UAT, and approval of test results before implementation.
• Monitor, prioritize, and manage PFE defects, ADO work items, configuration changes, and interfaces with related AMI, work-management systems, and associated field devices.
• Provide rollout, training, change-management, stakeholder communications, recurring meeting leadership, issue-status reporting, and presentations to AMI Operations and Solutions leadership.
• Recommend improvements to configuration, functionality, performance, and business processes, and function in a leadership capacity as needed.

Required Education/Experience

• Bachelor's Degree and a minimum of 3 years relevant work experience.

Preferred Education/Experience

• Bachelor's Degree in Computer Science or Technically Equivalent Degree. and a minimum of 3 years relevant work experience.

Relevant Work Experience

• Experience supporting business applications and working with users to define, document, prioritize, and implement system requirements and reports, required.
• Experience managing technology projects or enhancements using Agile, Scrum, or Waterfall methodologies, required.
• Experience with systems testing, test management, user acceptance testing, defect management, and test reporting, required.
• Experience managing project scope, schedules, risks, vendors, contracts, budgets, invoices, and production implementations, preferred.
• Understanding of AMI system integrations involving PFE, CSS/CC&B, MAMS, HES, MDMS, WMS, or related systems, preferred.
• Experience delivering training, change management, and knowledge transfer to business users and support teams, preferred.
• Experience overseeing contractors or functioning in a leadership capacity in support of a team lead, preferred.
• Scrum Master or Project Management Professional (PMP) experience or certification, preferred.
• SQL skills to query, validate, and troubleshoot application data supporting reporting, testing, issue resolution, and PFE production activities, preferred.
• Power BI knowledge to create and interpret dashboards and reports supporting PFE tracking, analysis, testing, and decisions, preferred.

Skills and Abilities

• Strong written and verbal communication skills
• Demonstrated time management and priority setting skills
• Ability to work within tight timeframes and meet strict deadlines
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Effective interpersonal and stakeholder-management skills
• Ability to influence internal and external stakeholders and coordinate cross-functional teams
• Strong analytical, problem-solving, and decision-making skills
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday