Service Technician I

Service Technician I | Cromwell, CT, United States | On-site

This employer is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a foundation of integrity, vigilance, and helpfulness, they empower over 13,000 colleagues across 40 countries. The company offers a comprehensive portfolio of video, access, intrusion, fire, and integrated systems and services, focusing on delivering unparalleled security solutions.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working both individually and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control tracking system.
• Conduct end-to-end testing for upgrades and major modifications before deployment.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
• Working knowledge of network communications and IP addressing.
• Proficiency in Microsoft Office.
• Excellent problem-solving, analytical, and communication skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• 401K with a 60% match.
• Company vehicle, laptop, and cell phone provided.

Apply via Haystack today!