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Customer Service

Customer Service Representative

Makpar CorporationUnited States🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

This hybrid role at Makpar Corporation offers a fantastic opportunity to hone your problem-solving and communication skills while contributing to efficient HR support, with excellent potential for professional development. You'll thrive here if you're a proactive individual dedicated to providing outstanding customer experiences and collaborating effectively within a supportive team environment. Don't miss out on this chance to grow your career!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email, and Fax) from customers
  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
  • Researching customer requests to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating, and retiring service center knowledge documentation
  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes

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