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Customer Service

Customer Service Representative/CSR(English/Spanish)

VDart, Inc.Houston, TX🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

This role offers a fantastic opportunity to leverage your English and Spanish language skills while building your expertise in customer service with a reputable company. You'll thrive here if you enjoy problem-solving and creating positive customer experiences, and this position is an excellent step for your career growth. Apply today to join a dedicated team!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Job Description: Customer Service Rep-Level 2 - Experienced (6 - 10 Years)
Location: Houston, TX Onsite

Type: Contract

3 MONTH TRAINING - NO REQUEST TIME OFF DURING THIS TIME.

Customer Service Representative

Work Arrangement:
Candidates will be required to attend training and report daily to the work location.

Training

  • Duration: 3 weeks
  • Paid comprehensive training
  • Monday Friday, 8:00 AM 5:00 PM
  • Training attendance is mandatory without exceptions.

Work Schedule

  • Full-time (40 hours per week)
  • 8-hour shift between 7:00 AM 6:00 PM
  • Schedules are assigned based on business needs and may change at any time.

Position Overview

Full-time employees are expected to work 40 hours per week. As an essential part of the team, you will provide exceptional customer service by handling incoming customer calls, resolving inquiries, researching issues, and delivering first-call resolution whenever possible.

You will be trained to:

  • Handle incoming customer calls.
  • Provide quick and real-time information to resolve customer inquiries.
  • Research and problem-solve to determine appropriate solutions.
  • Follow up as needed to ensure one-contact resolution.
  • Create positive customer experiences through active listening and empathy.
  • Embrace challenges and contribute to a culture of transparency, openness, and continuous improvement.

Key Responsibilities

  • Handle situations that may require adaptation of response.
  • Assist customers with billing inquiries and educate them on energy consumption.
  • Record and process commitments on customer accounts as appropriate.
  • Assist customers with online account and mobile app requests.
  • Meet daily performance metrics and schedule adherence requirements.
  • Provide direction and guidance to less experienced team members.
  • Perform other job-related duties as assigned.

What We Are Looking For

  • Self-driven individuals.
  • Excellent communication skills (friendly, courteous, and helpful).
  • Strong problem-solving skills.
  • Reliable and dependable.
  • High integrity and positive attitude.
  • Flexible and adaptable.
  • Commitment to excellence.

Required Qualifications

  • High School Diploma or GED.
  • 1+ years of experience.

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