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Helpdesk Specialist

TriosysIT Inc.Washington, DC🇺🇸United States

Why this role stands out

This on-site Helpdesk Specialist role at TriosysIT Inc. offers a fantastic opportunity to leverage your extensive technical expertise and customer service skills to directly impact user experience and contribute to IT solutions. You'll thrive here if you possess 6-10 years of experience in troubleshooting diverse technical issues and enjoy collaborating with a team to maintain high service levels. Apply now to advance your career in a dynamic environment!

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationWashington, DC, United States
Microsoft OfficeAndroid

Job description

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:

  • Resolve technical issues and closing out assigned.
  • Service/Incidents requests within the agency's Service Level Agreements.
  • Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
  • Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
  • Troubleshoot issues related to agency specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
  • Collaborate with the IT leadership team to test and implement cost effective technology for District.
  • Maintain service level agreements related to Desk Side support Service/Incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.

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