Sales Force Effectiveness Manager

Location Australia > Macquarie Park : 299 Lane Cove Road Category Sales

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune 500
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands - including PediaSure, Ensure, Glucerna - to help get the nutrients they need to live their healthiest life.

About the Role

The Manager, Field & Sales Effectiveness is responsible for driving commercial excellence through advanced analytics, sales force effectiveness, CRM leadership, customer targeting, and business performance insights.

This role partners closely with Sales, Marketing, Finance, and Commercial Leadership teams to optimize field force productivity, customer engagement, and business growth across the ANZ Nutrition business.

The successful candidate will combine strong technical expertise with strategic business partnering capabilities, turning complex data into actionable recommendations that support commercial decision-making and execution excellence.

Key Responsibilities

• Lead Sales Force Effectiveness (SFE) initiatives including territory alignment, customer segmentation, targeting, customer lists, call planning, and field force optimization.
• Develop and maintain advanced analytics solutions, dashboards, and reporting tools using Power BI and other business intelligence platforms.
• Extract, transform, and analyse data from multiple sources using SQL and modern data platforms to generate meaningful commercial insights.
• Act as the CRM subject matter expert, driving system adoption, governance, training, data quality, and continuous improvement.
• Support incentive compensation, target setting, performance measurement, and operating plan execution.
• Integrate customer, sales, market, and operational data sources to provide a unified view of business performance.
• Deliver executive-ready insights and recommendations that influence strategic decisions and resource allocation.
• Champion data-driven decision making and foster a culture of continuous improvement across the organization.

Who You Are

• Significant experience in Sales Force Effectiveness, Commercial Excellence, Sales Operations, Business Analytics, or a related commercial function.
• Advanced SQL skills with the ability to manipulate, analyse, and integrate large and complex datasets.
• Power BI capability, including data modelling, dashboard development, DAX calculations, and data visualization best practices.
• Exposure to Databricks, Azure data platforms, cloud analytics environments, or modern data engineering solutions.
• Knowledge of territory design, territory optimization, customer segmentation, targeting, and resource allocation methodologies.
• Good understanding of sales force performance management, incentive programs, and commercial effectiveness metrics.
• Experience managing CRM platforms including user adoption, governance, process optimization, and data quality.
• Ability to translate complex analysis into clear business recommendations and influence senior stakeholders.
• Exceptional stakeholder management and business partnering skills with the ability to work effectively across cross-functional teams.
• Strong commercial acumen with a passion for solving business problems through data and analytics.

Preferred Experience

• Experience within healthcare, pharmaceuticals, medical devices, consumer health, or FMCG industries.
• Knowledge of HCP and HCO segmentation, profiling, and targeting methodologies.
• Experience working with syndicated healthcare or market intelligence datasets including IQVIA and related data sources.
• Exposure to geospatial analytics, territory mapping, and location-based commercial planning.

Success Measures

• Delivers operational excellence through effective management of commercial systems, processes, and analytics capabilities.
• Drives continuous improvement and innovation in commercial planning, execution, and performance measurement.
• Provides trusted strategic insights that influence business priorities and resource allocation.
• Builds strong stakeholder partnerships and credibility across local, regional, and global teams.
• Contributes to achievement of business objectives through improved commercial effectiveness and execution.

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JOB DESCRIPTION:Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:Career de

About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and techno

About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technol

Job Id LocationAustralia > Macquarie Park : 299 Lane Cove Road Medical surveillance Not Applicable Division ANI International Nutrition Travel Not specified Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

CREATING POSSIBILITIES

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

WE'RE RECOGNIZED AROUND THE WORLD

DOW JONES SUSTAINABILITY INDEX

BEST CORPORATE CITIZENS

FORTUNE CHANGE
THE WORLD

FORTUNE'S MOST ADMIRED COMPANIES

JOIN OUR TALENT COMMUNITY

We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

AN EQUAL OPPORTUNITY EMPLOYERAbbott welcomes and encourages diversity in our workforce. EEO (ENGLISH)EEO (SPANISH)PAY TRANSPARENCY NONDISCRIMINATION PROVISION We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call or email .