Help Desk/Desktop Support Analyst

Description
We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry. This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment. The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment.

Responsibilities

Support onsite setup and distribution of computers, mobile devices, and related equipment for employees
Provide first-level technical assistance by diagnosing common hardware, software, and access issues
Prepare and configure workstations, peripherals, and standard applications according to documented procedures
Follow written workflows and operational checklists to complete deployment and support tasks accurately
Record completed work, user issues, and status updates within tracking tools or service desk systems
Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users
Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed
Maintain a courteous, detail-focused approach while assisting users and responding to support requests
Requirements
Basic working knowledge of Windows and/or Mac computer environments
Familiarity with Microsoft Office applications and standard desktop productivity tools
Ability to follow detailed written instructions, procedures, and setup checklists with consistency
Clear communication skills and a service-oriented approach when supporting end users
Dependable attendance and availability for the full length of the Contract assignment
Exposure to desktop deployments, imaging, service desk ticket handling, or related technical support tasks
Foundational troubleshooting skills covering hardware, software, and basic network issues
Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.

By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.