Looking for ServiceNow HR Service Delivery / HR Case Management / HRSD _Remote .

Position: ServiceNow HRSD Reporting/Analytics Lead

Location: REMOTE

Duration: 3-6 mo C2H

Interview Process: 2 rounds

ServiceNow Scope / Primary Area: HR Service Delivery / HR Case Management / HRSD is the core ServiceNow area for this role.

Must Haves

• HR Service Delivery
• HR Case Management
• How HR cases are configured/set up
• ServiceNow data structures
• Where/how to pull the appropriate data
• Case trends and patterns
• Reporting against HR case data
• Mining case data for process improvement opportunities
• Reporting & Dashboarding
• Deep ServiceNow experience

• ServiceNow HR Service Delivery (HRSD)
• HR Case Management
• Strong hands-on ServiceNow reporting/dashboarding capabilities
• Experience creating complex/custom reports
• Strong understanding of ServiceNow data and where/how to pull information
• Ability to analyze HR case data for trends/root causes
• Experience with HR Knowledge Management
• Experience with HR portals / portal analytics
• Ability to identify process improvement opportunities through data
• Strong business/stakeholder interaction skills
• Technical + functional background, leaning more technical
• Ability to operate independently and take ownership rather than simply take orders.
• Determine what data needs to be pulled and from where.
• Translate business questions into meaningful reporting.
• Analyze trends rather than simply produce requested reports.
• Identify root causes/process gaps from reporting.
• Power BI/Tableau: Nice to have, but not required. There is a separate analytics team that can support analytics outside of ServiceNow.