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Full timeTechnology

ICT Support Engineer

Extension RecruitmentTyne And Wear🇬🇧United Kingdom

Why this role stands out

This hybrid ICT Support Engineer role offers a competitive salary and excellent opportunities for skills development within a supportive team, making it ideal for experienced professionals eager to expand their technical expertise and contribute to a reputable company. You'll thrive by troubleshooting diverse technologies and ensuring seamless IT operations, so seize this chance to advance your career!

Quick overview

Salary£40k - £42k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationTyne And Wear, United Kingdom
Network Administration

Job description

Location: Gateshead
Salary: c. 42,000
Job Type: Full Time, Permanent

Our client is seeking an experienced ICT Support Engineer to join their busy IT team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment.

As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements.

What's on Offer?

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Exposure to a wide range of technologies.
  • Supportive and collaborative working environment.

Key Responsibilities

  • Manage incidents and service requests through the Service Desk system.
  • Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
  • Troubleshoot hardware, software and network-related issues.
  • Perform user administration and access management activities.
  • Maintain ICT asset records, inventories and equipment lifecycle management.
  • Support backup processes, data restoration activities and routine system maintenance.
  • Analyse service desk trends and identify opportunities for continuous improvement.

Requirements

  • Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
  • Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service abilities.
  • Fluent English language skills.
  • Experience working within a service desk or IT support environment.

If you are a motivated ICT Support Engineer looking to take the next step in your career, we would love to hear from you. Apply today to be considered for this ICT Support Engineer opportunity.

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